Local Search | StayGoLinks

If you rely on local customers to come to your store or service facility, then it is most important that these customers can find you on Google.

If they do their checking before they leave home using their desktop PC, then they may well use Google Local Search. It may be a problem for you to rank well in such a search as a recent Cre8asite Forums discussion points out. As the topic author pointed out, there are Completely And Utterly Farcical Google Local Verification Procedures. The problem is that Google does not support this local search facility with a customer service function. They rely on computer algorithms to identify the location of particular businesses. If that algorithm handles your website incorrectly, then it may be very difficult for you to get that corrected.

You may not be aware, but if such a customer does a Google search for your business on their mobile device that may give them a very different result. Since your more interesting prospects may be using a Blackberry or an iPhone, this can be an important challenge.

To check out whether you appear in Google Mobile Search for appropriate keywords, the following is a way for you to check this. This is a simulation of how Google mobile search appears on an iPhone using landscape display.

In all likelihood you may be surprised at the results. As usual Google does not reveal details of its Mobile Search algorithm. However it is likely that if your website does not give a good user experience on a mobile device, then it may be downgraded in the listings. Notice also that there is a link to Google Local Search. That of course in this case must be Google Local Mobile search. The results will be different from the regular desktop Local Search.

It is also of interest to note that it is only on mobile devices that you have this direct link to local search. In the regular Google desk top research there is no such link. In that case Google relies on an analysis of the search terms to decide whether to give you local search results. You can try your desktop search using Google Maps but this does not give you an easy route to find local suppliers.

If you wish to make sure that potential customers find you, it is important that you cover all all these different ways customers may try to find you. Contact us if you need help in handling these challenges.

Technorati Tags: Google Maps, local search, mobile search

Both Google and Microsoft have now introduced their voice-based local search facility for your phone. This service is only currently available in the United States. Even though I live less than 20 miles from the US border neither service works here. Last week it was a little clearer. Calling GOOG-411 ( 1-800-466-4411 ), I was told that the service was not available. Calling CALL-411 ( 1-800-225-5411 ), I got a busy signal. This week it is less satisfactory. The Google service gives me information on Langley, Washington when I ask for Langley, British Columbia. The Microsoft service tells me repeatedly, “I didn’t get that”. Presumably it’s only a matter of time until both services are available here.

Tom Spring of PC World was able to do a matched comparison. In his opinion, the result currently is a draw. Both services delivered the correct result, with Google taking a little longer since it repeats the request for confirmation. He has an interesting comment that the Google service is much simpler while the Microsoft service is slightly confusing in offering more choices. It’s perhaps no coincidence that this mirrors how both approach the regular keyword search. Google has that beautifully simple search page. Microsoft usually offers search within a portal page that flags the other services they have available.

It would be interesting to know whether either or both do user tests in deciding which format they will follow. Usability or the science of creating satisfactory user experiences regrettably does not receive the attention it should. Watching how typical users complete tasks as they use a particular service or website is an easy way to confirm that the best choices are being made. Given the expense of creating such services, it would seem foolhardy not to spend the limited extra dollars involved in checking whether the users think you have it right.

Technorati Tags: local search, Microsoft, usability, voice recognition

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