Real Competition Coming To The Canadian Cell Phone Market
We’re No Worse Than The Other Guy.
Tom Peters suggested that for many big companies the words to the right could be the company motto emblazoned in gold letters over the entrance. He was describing banks but according to a recent survey on customer service the cell phone companies are the lowest on the totem pole.
Politicians like to take popular decisions. So it was no great surprise to hear yesterday’s announcement from Ottawa that it will hold an auction of the wireless spectrum in May 2008. This could mean more competition and lower cellphone rates for Canadians next year. Industry Minister Jim Prentice said that about 105 megahertz of spectrum will be sold to bidders. Forty megahertz will be set aside for newcomers to the industry. Not surprisingly Telus described this as “deeply disappointing” news. I am sure that Bell and Rogers would feel the same way.
The three of them of course form an oligopoly.
An oligopoly exists when a few companies dominate an industry. This concentration often leads to collusion among manufacturers, so that prices are set by agreement rather than by the operation of the supply and demand mechanism.
Canadians pay more to use their cell phones and this is particularly so for broadband data transmission rates. Undoubtedly this has held back the development of the Mobile Web in Canada. This is particularly disastrous for an industry that should be one of Canada’s strengths.
Not surprisingly this news has been greeted with applause by many. What the oligopolists do not realize is that poor customer service creates rebels. After all as someone has suggested, bad news travels 10 times as fast as good news. Many consumers are just waiting to get the cell phone service they deserve. Any well-funded newcomer who can deliver the cell phone goods will find an army of evangelists waiting to spread the word.
Related:
News: Ottawa’s wireless auction could cut cellphone rates
News: Ottawa opens up wireless industry to more competition
Forum: Canadian Cellphone market will be opened to more competition
Blog: Bring on the Cellular Auction
Blog: Cautious Optimism With Wireless Auction Plan
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December 3rd, 2007 at 3:21 pm
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August 15th, 2008 at 3:28 pm
I wonder what this will mean for Telus and Rogers wireless. They are my customers.
August 29th, 2008 at 5:54 am
If we view it in different aspect, the Canadian cell phone market will be grown into more prosperous situation than before, as when there is competition, then it will mean a great breakthrough as well…
August 29th, 2008 at 5:59 am
I agree, wilhb81. Even the biggies will benefit from the rapidly expanding market. Rogers could do so much better than it does at the moment. What a wasted opportunity.
September 3rd, 2008 at 3:03 am
I HATE ROGERSSS!!!!
September 24th, 2008 at 11:25 pm
The war is on but not just in Canada. Cell phone providers worldwide are trying to outdo each other and in the end, those with the most marketing dollars will prevail, it’s that easy.
September 25th, 2008 at 5:46 am
Marketing dollars alone are not enough. Those who respond best to the needs of the customers will succeed. The marketing dollar only gets attention. The value package then determines who makes the sale.
December 25th, 2008 at 12:33 am
The cell service in Canada is terrible AND ridiculous! I’m just waiting for Yak to finally get their mobile service up and running and blow Rogers, Bell and Telus out of the water. Yak serves most of Asia and the Middle East…where the rates reflect reality.
March 27th, 2009 at 11:19 pm
I really hope real competition comes in the cell phone industry here in Canada. As it is right now, we’re pretty beholden to the big players. They charge us with all kinds of fee (think system access fee??). Sometimes I envy our neighbor down south.