Friendly Manitoba Telephone Service
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As we drove across Canada on our move from Montréal to Langley BC, one of the pleasurable surprises was the way our Telus cell phones operated for much of the way. Our 4000-km trip along the TransCanada Highway passes through some very rugged and beautiful country and it was not surprising to lose reception from time to time. However in general we felt connected with the world.
The exception was as we crossed the border from Ontario into Manitoba. Suddenly we lost the ability to receive calls or messages or to send them. Instead there was a message telling us that we must use MTS and a number was given for more information. Unfortunately at that number there was only a recorded voice to tell us that their offices were closed. According to their website, MTS Allstream is a major telecommunications company.
MTS Allstream has a unique position within the Canadian telecommunications market, as the only incumbent telephone company - as the former monopoly in Manitoba - to fully embrace a pro-competitive national growth strategy. MTS Allstream offers residential and business local, long distance, Internet, digital television and wireless services in Manitoba, and is the number one competitor to the other incumbent telephone companies in the business markets in the rest of Canada.
How could this be happening? After all, isn’t this Friendly Manitoba. The province is changing its tagline to Spirited Energy but this could hardly be the explanation for this poor service.
With a little research it turns out that the problem may arise with Telus. Apparently their coverage in Manitoba is only for the Metropolitan Winnipeg area, the area marked in red below.
If we had stayed with Rogers, then Manitoba would not have been so unfriendly. Their coverage is greater in Manitoba (see red area below). However they still have gaps along the TransCanada Highway.
Despite this small shortcoming, we still remain extremely satisfied with our switch from Rogers to Telus. The service in so many respects, particularly through customer service, is superior. Our TransCanada journey was much improved by the end-to-end service.
Related:
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