Comments on: Customer Service Is Defined By Customers http://www.staygolinks.com/customer-service-is-defined-by-customers.htm The Mobile Web From A Desktop Perspective Wed, 08 Feb 2012 07:03:08 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: ca movers http://www.staygolinks.com/customer-service-is-defined-by-customers.htm/comment-page-1#comment-113375 ca movers Sun, 10 May 2009 23:07:49 +0000 http://www.staygolinks.com/?p=460#comment-113375 According to comScore, Verizon has been rated the best carrier in terms of coverage and also customer service. Only six percent of their customers break their service contract. According to comScore, Verizon has been rated the best carrier in terms of coverage and also customer service. Only six percent of their customers break their service contract.

]]> By: Glen http://www.staygolinks.com/customer-service-is-defined-by-customers.htm/comment-page-1#comment-113187 Glen Tue, 21 Apr 2009 18:37:54 +0000 http://www.staygolinks.com/?p=460#comment-113187 I will say I found one of the worst service company for wireless it is ATT they do nothing and say they are helping you. I have 2 New Blackberry Bolds that are only 2 months old now and all they will say is they will replace them with rebuilt Phones like the ones thay are giving away now and I paid $800 for the two phones. had problem from the start with one phone and told the sales people why were trying different thing to get the phone to work well you guess it it ran longer the the 30 day trial so you get nothing and can not get out of contract . second was 9 day late with payment and they turnoff the service even after i had talked to one of there people on the phone and told them it was comming as we just forgot to send it. that was the first bill for the company great service to me from them. I left Sprint for ATT worst i could have done. I will say I found one of the worst service company for wireless it is ATT they do nothing and say they are helping you. I have 2 New Blackberry Bolds that are only 2 months old now and all they will say is they will replace them with rebuilt Phones like the ones thay are giving away now and I paid $800 for the two phones. had problem from the start with one phone and told the sales people why were trying different thing to get the phone to work well you guess it it ran longer the the 30 day trial so you get nothing and can not get out of contract . second was 9 day late with payment and they turnoff the service even after i had talked to one of there people on the phone and told them it was comming as we just forgot to send it. that was the first bill for the company great service to me from them. I left Sprint for ATT worst i could have done.

]]> By: Industrial Pumps http://www.staygolinks.com/customer-service-is-defined-by-customers.htm/comment-page-1#comment-113075 Industrial Pumps Wed, 01 Apr 2009 21:21:34 +0000 http://www.staygolinks.com/?p=460#comment-113075 You are exactly right. Good customer service is what the customer thinks it is, and different customers have different needs and demands so it's very difficult for a company to provide good customer service for everyone. However, I think it is still very doable. For example, there could be better specialization, where some people are experts at phone usability and some are experts at the billing system and so on. That way, the customer could receive great service, if not all from the same representative. You are exactly right. Good customer service is what the customer thinks it is, and different customers have different needs and demands so it’s very difficult for a company to provide good customer service for everyone. However, I think it is still very doable. For example, there could be better specialization, where some people are experts at phone usability and some are experts at the billing system and so on. That way, the customer could receive great service, if not all from the same representative.

]]> By: Cadillac Homes http://www.staygolinks.com/customer-service-is-defined-by-customers.htm/comment-page-1#comment-113070 Cadillac Homes Wed, 01 Apr 2009 05:10:44 +0000 http://www.staygolinks.com/?p=460#comment-113070 It seems to me that the place the wireless carriers fail is that they don't understand what customer service is. Is customer service my being able to always get a signal on my phone no matter where I am? Is customer service friendly, caring person on the other end of the line when I have a problem with my bill? Is customer service a knowledgeable person who can explain how to operate a phone to it's full potential as they become more and more complicated? Or is customer service all of the above? If you said all of the above, you understand why it's so hard for any company, not just wireless companies to provide good customer service. As the customer, I can tell you exactly what good customer service is. It's whatever I say it is. It seems to me that the place the wireless carriers fail is that they don’t understand what customer service is.

Is customer service my being able to always get a signal on my phone no matter where I am?

Is customer service friendly, caring person on the other end of the line when I have a problem with my bill?

Is customer service a knowledgeable person who can explain how to operate a phone to it’s full potential as they become more and more complicated?

Or is customer service all of the above? If you said all of the above, you understand why it’s so hard for any company, not just wireless companies to provide good customer service. As the customer, I can tell you exactly what good customer service is. It’s whatever I say it is.

]]> By: Los Angeles Movers http://www.staygolinks.com/customer-service-is-defined-by-customers.htm/comment-page-1#comment-113000 Los Angeles Movers Wed, 18 Mar 2009 17:01:21 +0000 http://www.staygolinks.com/?p=460#comment-113000 This is so true. I know many people who are more than willing to pay more for cell phone service when they perceive the company's customer service to be better than other providers. It seems surprising that after all this time and all this talk about the impact of customer service, the major cell phone providers are still lacking in quality in that department. I think customer service should be a primary focus for them, as that is the best way to retain loyal customers. This is so true. I know many people who are more than willing to pay more for cell phone service when they perceive the company’s customer service to be better than other providers. It seems surprising that after all this time and all this talk about the impact of customer service, the major cell phone providers are still lacking in quality in that department. I think customer service should be a primary focus for them, as that is the best way to retain loyal customers.

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