ReTweets Are The New Currency Of The Web as Michael Arrington noted. That makes the launch of a new search engine Topsy, which had been in stealth development for three years, particularly propititious. Links are sorted by those that Twitter … Continue reading
Image via Wikipedia … or perhaps that will soon be Frozen Fish and Data Chips. This month marks the 35th anniversary of the universal product code (UPC) and the associated bar code, that we are all accustomed to see on … Continue reading
If you find this offer too good to be true, Google Gmail did not flag it as spam so it may have some substance. I must admit it is the first time I have received such an offer. However I … Continue reading
A legacy is normally seen as a good thing to be enjoying. You might assume that a customer legacy was equally a valuable asset but that is not the way some companies see it. Customer loyalty is great but a … Continue reading
Nothing invites customers to call more than an obviously free call. That is clearly signaled here in North America by the 1-800 number. Although there are an increasing number of other free long-distance telephone numbers, not everyone will recognize them. … Continue reading
Not surprisingly customer service in the telecom industry is in the news again. Wireless carriers are not known for their customer service – most marketing messages are about having the cool new phone or cheaper family plans – but perhaps … Continue reading
Top lists are all the rage at the end of one year and the beginning of the next year. Some lists even go as far as 100 items but the most popular are top 10 lists. Their popularity probably derives … Continue reading
A recent BPWrap post on Abu Dhabi Brand Mastery drew an interesting comment from Mark Rollinson today. He said: A surprising article given the Abu Dhabi brand strategy and identity were created by M&C Saatchi and the implementation was handled … Continue reading
There’s a happy vibe that comes from hearing RightNow when someone offers to help. Our eye was therefore drawn to the following headline, “VLM Airlines deploys RightNow to enhance customer self-service“. SMM has gone with the same theme in the … Continue reading
Computer monitors now have a bigger screens. If you check the visitor traffic to any website, you will find that fewer visitors have screens that are less than 1024 pixels in width. 1024 x 768 is often the most popular … Continue reading