Speech Technology Will Be Really Big – Watch Google

 
Phonemes wanted – talk to Google

If you want confirmation that speech technology is the next big technical and economic opportunity, then keep an eye on Google. This year they encouraged the formation of the Open Handset Alliance. This undermines the walled gardens created by the existing telecom companies. The picture now is very much a more level and competitive playing field.

It is interesting to see how Google is now developing its own stake in what will be a highly profitable marketplace. Marissa Mayer, Google’s vice president of Search Products & User Experience, in an interview (Google wants your phonemes) revealed one part of the effort.

You may have heard about our [directory assistance] 1-800-GOOG-411 service. The reason we really did it is because we need to build a great speech-to-text model.

The speech recognition experts that we have say: If you want us to build a really robust speech model, we need a lot of phonemes, which is a syllable as spoken by a particular voice with a particular intonation. So we need a lot of people talking, saying things so that we can ultimately train off of that. … So 1-800-GOOG-411 is about that: Getting a bunch of different speech samples so that when you call up, we can (understand) with high accuracy.

This approach is adopted because Google Is All About Large Amounts of Data. Peter Norvig, director of research at Google, believes the following:

The way to get better understanding of text is through statistics rather than through handcrafted grammars and lexicons. The statistical approach is cheaper, faster, more robust, easier to internationalize, and so far more effective.

We wanted speech technology that could serve as an interface for phones and also index audio text. After looking at the existing technology, we decided to build our own. We thought that, having the data and computational resources that we do, we could help advance the field. Currently, we are up to state-of-the-art with what we built on our own, and we have the computational infrastructure to improve further. As we get more data from more interaction with users and from uploaded videos, our systems will improve because the data trains the algorithms over time.

Google is certainly in a privileged position to gain access to large amounts of data that can be used to improve other services. However it seems somewhat paradoxical to be using number crunching to better understand language and speech.

Others take a different view. For example, Powerset is building a consumer search engine based on breakthrough natural language processing technology licensed from PARC and developed internally. The search engine aims to leverage the structure and nuances of natural language to ultimately transform the way humans interact with computers.

It will be interesting to see which approach wins out.

Related: Can You Hear The Future?

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Cell Phone Competition Is What Canadian Consumers Need

Let’s hope for better Canadian cell phone service

The CBC headlined it as Ottawa opens up wireless industry to more competition. In the Globe and Mail it was Cellphone giants lose stranglehold. The oligopoly of Bell, Rogers and Telus are clearly most unhappy at this turn of events. However what received less attention than it might is the large number of Canadian cell phone customers who were highly delighted by the news.

You can get a measure of that by looking at the large number of comments on the Globe and Mail story or those that were added to a CTV news item on the topic. Of course the fact that Canadian consumers are unhappy with cell phone service is not news. Earlier in the month, the Financial Post pointed out that Canadians Increasingly Dissatisfied With Cellphones. Hopefully this action will turn the situation around.

Related:
How Good is Customer Service from the Canadian Cell Phone Companies?
Real Competition Coming To The Canadian Cell Phone Market

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Real Competition Coming To The Canadian Cell Phone Market

Tom Peters suggested that for many big companies the words to the right could be the company motto emblazoned in gold letters over the entrance. He was describing banks but according to a recent survey on customer service the cell phone companies are the lowest on the totem pole.


Politicians like to take popular decisions. So it was no great surprise to hear yesterday’s announcement from Ottawa that it will hold an auction of the wireless spectrum in May 2008. This could mean more competition and lower cellphone rates for Canadians next year. Industry Minister Jim Prentice said that about 105 megahertz of spectrum will be sold to bidders. Forty megahertz will be set aside for newcomers to the industry. Not surprisingly Telus described this as “deeply disappointing” news. I am sure that Bell and Rogers would feel the same way.

The three of them of course form an oligopoly.

An oligopoly exists when a few companies dominate an industry. This concentration often leads to collusion among manufacturers, so that prices are set by agreement rather than by the operation of the supply and demand mechanism.

Canadians pay more to use their cell phones and this is particularly so for broadband data transmission rates. Undoubtedly this has held back the development of the Mobile Web in Canada. This is particularly disastrous for an industry that should be one of Canada’s strengths.

Not surprisingly this news has been greeted with applause by many. What the oligopolists do not realize is that poor customer service creates rebels. After all as someone has suggested, bad news travels 10 times as fast as good news. Many consumers are just waiting to get the cell phone service they deserve. Any well-funded newcomer who can deliver the cell phone goods will find an army of evangelists waiting to spread the word.

Related:
News: Ottawa’s wireless auction could cut cellphone rates
News: Ottawa opens up wireless industry to more competition
Forum: Canadian Cellphone market will be opened to more competition
Blog: Bring on the Cellular Auction
Blog: Cautious Optimism With Wireless Auction Plan

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Do You Want The Full Web On Your Phone?

Preaching to the choir on cell phones

One of the topics that does not receive enough attention in web design is Usability. That’s true even for web pages designed to be seen with desktop PCs. User tests just don’t get done. User experience is something of concern only to a fraction of all web designers. Perhaps in some cases it stems from the tyranny exerted by some graphic designers. Just like some architects, they know what is best for us.

When it comes to web pages that may be seen on a cellular phone, the challenges are even greater. Of course there is something appealing about the notion of web pages that can be seen satisfactorily on all devices, whatever their screen resolution. It’s called the one Web principle. The WAP Review is promoting this with its request for The “Real” Web on Phones.

The mobile web is always evolving and one current trend is the rise of the full web on phone. By the full web, I mean being able to use any and all the web content available on a PC on a mobile. It’s happening, thanks to better browsers and transcoders that can render almost any page on a phone screen. I’ve still believe that a made for mobile page will give a better user experience than a programmatic conversion of a page designed for an 600X600 px screen into something that fits the 176×220 px window of a mobile. But we need the full web on mobile phones too.

There are many who are strong proponents of this view. The Opera browser has done sterling work to create a version, Opera Mini, to handle such full web pages and has received critical acclaim. Nevertheless even though the experts are comfortable with all this, how do persons in the street feel about what appears on their cell phones? I believe if user tests were done on what is acceptable on a cell phone, very much simpler web pages would be needed for mobile devices.

The Google search web page has been one of the best examples of simplicity even for desktop PC web pages. Perhaps that will be one of the spin-offs of their Open Handset Alliance. It may well be that such simpler web pages would also need to be designed to work with voice commands. That’s moving even farther away from what works on desktop PCs.

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Avoiding Blackberry Thumb

Speak up to avoid
Black
berry
thumb

Tom Conlon points out that your gadgets can make you sick.

In particular, the diminutive keyboards on Blackberrys, Treos, Sidekicks and other QWERTY keyboarded phones can wreak havoc on one’s ability to signal approval with a good old “thumbs up.” Pain, numbness, swelling and tendonitis are all symptoms of what the American Physical Therapy Association (APTA) officially recognizes as “Blackberry Thumb,” caused by overworking the one digit that separates us from the apes.

His solutions seem a little onerous:

Avoid Blackberry Thumb by typing with your fingers instead of your thumbs, and not typing for more than few minutes at once. If you’re already stricken with the ailment, several massage therapists now offer massages specifically for the treatment of Blackberry Thumb.

A much better solution would be to avoid using your fingers or your thumbs. No, we’re not suggesting you should use your feet, although HP may be thinking about that.

You’re dealing with a device that’s designed to handle sound. Why not go with the latest speech technology and tell your mobile device what to do. Even if current performance may be somewhat less than ideal, in a few months or years it will be perfected. Using your voice is unlikely to cause any ill effects. So let’s hear it.

Related:
Blackberry Thumb: When Communication Hurts
Walking On The Mobile Web

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